Neptune Suites Zurich, Switzerland

Terms and conditions

1. Rents

Rents are due on the last day of the month, in advance and deposits immediately after signing the agreement. AEBH reserves the right to charge the accrued costs and interest (5% p.a.) in coordination with late payments. The rents include all charges, fees and taxes. Private individuals are required to provide a deposit payment, which will be refunded after the check-out. Each booking requires a credit card backing to ensure payments of side cost like phone charges etc.

2. Cancellation Periods

For open-end contracts, the rental cancellation period is 1 (one) month to the end of the respective calendar month, unless agreed otherwise.

3. Cancellation Policy/No-Shows

Long-term bookings (>1 month) are invoiced with cancellation fee of CHF 500. The invoiced cancellation fee of a short-term bookings (

4. Liability, rights and obligations of the tenant

Personal effects and valuables belonging to the tenants are not insured by AEBH. Please ensure that a valid liability and house-hold goods insurance is in place.The tenant promises to take care of housing space and furniture. The client is personallyresponsible for the furnished accommodation. Any damage (excl. wear & tear) or any extraordinary cleaning requirements will be charged to the tenant.

5. Reporting and Repair of Damage

The condition of each apartment is reviewed and damages are noted and, if necessary, repaired. The client has a period of seven days to notify hidden damages. The client is responsible for reporting any kind of damage incurred during the tenancy.

6. Check-In / Check-Out

Unless differently agreed, the check-in is on the rental start date as of 5 p.m. The latest check-out time is on the last day of the rental contract at 10 a.m. Exceptions are handled on a case-by-casebasis. Predetermined end cleaning charges cover a normal hygienic change of user service. AEBH reserves the right to charge extra for disposal of items or intensive cleaning efforts needed.

7. Apartment Access

During the tenancy, the furnished accommodations will not be entered by AEBH unless an emergency situation (fire, burst water pipes, etc.) requires immediate attention. AEBH reserves the right to access the apartment for marketing purposes with a notice period of 24 hours.

8. Pets & Smoking in Apartments

Pets are not permitted unless otherwise agreed and all apartments are strictly non-smoking. If signs of the above-mentioned are found, AEBH reserves the right to charge the extra cleaning efforts and the possible charges for the work involved to renovate the apartment or for the exchange of items.

9. Check-out Guideline

Please leave the apartment in good condition and dispose food, seasoning, bottles, cardboard etc. separately. AEBH reserves the right to charge separately for excess waste. All keys must be returned to AEBH upon check-out. If a key is lost, AEBH will automatically change the locks and charge the tenant for work and material.

10. Place of Jurisdiction and applicable law

This contract shall be governed by the laws of Switzerland. Any disputes arising between the parties relating to the agreement shall be subject to the exclusive jurisdiction and venue of the courts located in Luzern.

11. Apartment Keys

All apartment keys provided are security keys and consequently these can not be duplicated. A loss or theft will have a replacement of the keys as consequence, which can amount up to CHF 1,000.

12. Clients in Zürich – Move-in Notification

AEBH is obliged to register move-in dates with the local authorities - unless otherwise defined. Clients are obliged to register their residency with the local “Kreisbüro”.

13. Rules of Residency

a. General

Apartments and balconies have to be kept in a clean manner. The interior must be treated with care and shouldn’t be moved around, personal pictures can’t be hung-up nor can holes be drilled into the walls.

b. Quiet time

Please respect your neighbours! Tenants are asked to avoid noisy activities (loud music, TV, etc.) between 10 p.m. and 7 a.m. Noisy activities are considered to be activities which can be heard in the neighbouring apartments.

c. Airing your apartment

Each apartment should be aired frequently – at least 3 to 5 times a day. The draft created by this will avoid mildew and also keeps damp areas dry.

d. Garbage

Please only use the official taxed garbage bags. These bags can be purchased at the cash registry of any grocery store or post office. Please dispose the garbage bags at the designated areas of the apartment building.